Product Description

Written for anyone who needs to resolve conflict, this inspiring and informative book illustrates the practical application of wisdom, wit and patience. Throughout the seven simple steps to resolving conflict, there are forms, questionnaires, and checklists that give structure to the mediation process, and case studies to reinforce key points.

Product Details

• Amazon Sales Rank: #1864052 in Books
• Published on: 1996-03
• Original language: English
• Dimensions: .49" h x 7.51" w x 9.38" l, .86 pounds
• Binding: Paperback
• 178 pages