Product Details
Call Center Management on Fast Forward: Succeeding in Today's Dynamic Inbound Environment

Call Center Management on Fast Forward: Succeeding in Today's Dynamic Inbound Environment
By Brad Cleveland, Julia Mayben

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Product Details

  • Amazon Sales Rank: #50042 in Books
  • Published on: 1997-01
  • Original language: English
  • Binding: Paperback
  • 281 pages

Editorial Reviews

Mary Murcott, Vice President, Call Center Management, American Express Business Travel
You will never again be stumped for an answer or business case by your finance or technology folks.

Ian and Lis Angus, Co-editors, Telemanagement magazine
This book is an absolute must for every call center professional.

Ian and Lis Angus, Co-editors, Telemanagement magazine
This book is an absolute must for every call center professional