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Help!: The Art of Computer Technical Support
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11 new or used available from CDN$ 0.01
Average customer review:
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Product Details
- Amazon Sales Rank: #2119580 in Books
- Published on: 1991-02
- Original language: English
- Binding: Paperback
- 144 pages
Editorial Reviews
From the Back Cover
Columnist John C. Dvorak called this "an outstanding book, probably the most sorely needed book ever written for the industry." One of the few books devoted to "helping the helpers," Help! overviews the billion-dollar tech support industry, analyzes the dialog between the tech support worker and the user in trouble, explains how to set up and manage a support operation, discusses the technology of support, and profiles successful technical support operations.
