Product Description

The potential for conflict exists in every interaction. But when one doesn't know how to deal with these disagreements constructively, they can escalate into unproductive and even destructive situations. The key is not to avoid conflict, but to recognize and manage it skillfully to produce the best possible outcome. In this powerful and practical guide, author Gini Graham Scott shows readers how to identify the reason for the conflict, recognize and control the emotional factors, and find the best solution. 'Disagreements, Disputes, and All-Out War' offers a simple but proven system for resolving conflicts resulting from:

* poor communication and misunderstandings
* different agendas, interests, and values
* political power struggles
* incorrect assumptions about others' motives and actions
* difficult people

Written in an accessible, conversational style, packed with real-life examples, and including simple exercises and tools to help assess conflict situations, this indispensable guide shows readers how to handle whatever life throws at them.

Product Details

• Amazon Sales Rank: #636628 in Books
• Published on: 2007-09-15
• Original language: English
• Dimensions: .62" h x 6.32" w x 9.00" l, .86 pounds
• Binding: Paperback
• 240 pages

Review

"Gini Graham Scott takes the mystery out of why we have conflicts and provides a straightforward way to approach conflicts. When I got to the section on four ways of dealing with conflicts -- avoiding, accommodating, collaborating, and confronting -- I could recall instances of each type in my own life and better understand why they unfolded the way they did. The book almost made me long for a conflict to try out its theories -- pretty impressive since I'm generally an 'avoider.'"

--Marci Alboher, "Shifting Careers" New York Times Blog

About the Author
Gini Graham Scott, Ph.D. (Oakland, CA) is the Founder and Director of Changemakers and the author of many books, including 'A Survival Guide for Working with Bad Bosses' (978-0-8144-7298-9), and ' A Survival Guide for Working with Humans' (978-0-8144-7205-7). Frequently sought out by the media, she has been interviewed for 'Good Morning America' , 'Oprah', 'Geraldoat Large', 'Montel Williams' , 'The O'Reilly Factor', 'The New York Times', 'Glamour', and 'Cosmopolitan'.