Product Description

A storm is brewing in this funny and charming fable about generational differences in the workplace. The statistics are in at the Weather Consumer Satisfaction Bureau and they're not pretty: customer satisfaction is at an all-time low. Can Bureau Director Wally get the older and newer clouds to work out their long-simmering differences and combine their unique strengths to provide a better weather experience for their valued customers? With wisdom, humor and a few surprises, this book shows how the clouds (and indeed members of any multi-generational workforce) can work together - On Cloud Nine.

Product Details

• Amazon Sales Rank: #582012 in Books
• Published on: 2005-11-01
• Original language: English
• Binding: Hardcover
• 160 pages

About the Author
Robert K. Wendover is managing director of the Center for Generational Studies and a specialist in generational issues in the workplace. His clients include Sears, Taco Bell, Kinko's, Searle and the Professional Golfers Association. Terrence L. Gargiulo is an author, speaker and group process facilitator. His clients have included Dreyer's Ice Cream, Merck, Arthur D. Little and Coca-Cola.

Customer Reviews

On Cloud Nine
On Cloud Nine is written as a fantastical tale of a man who just been appointed as Director of the Weather Customer Satisfaction Bureau. As the newbie, he immediately starts to make changes with the assumption that the old system isn't working and needs to be scrapped. To his surprise, however, he finds out that once in place his ideas create an even bigger mess that not only threatens his job but those of many others as well. In trying to find a solution to his problems, this man learns much about working through the challenges of having several generations in the workplace and using the best of all of these individuals to make a more successful plan.

I think that this little tale is a very effective way of showing both the challenges and benefits of the various generations of workers. Not only is this understanding extremely important in today's business world where Matures, Baby Boomers, Generation Xers, and now Millennials are now working together but also in the general population where the different morals, attitudes, and work ethics appear to be so very different between these different groups of individuals.