Product Description

A follow up to the first edition, Information Anxiety 2 teaches critical lessons for functioning in today's Information Age. In this new book, Wurman examines how the Internet, desktop computing, and advances in digital technology have not simply enhanced access to information, but in fact have changed the way we live and work. In examining the sources of information anxiety, Wurman takes an in-depth look at how technological advances can hinder understanding and influence how business is conducted.

Product Details

• Amazon Sales Rank: #293610 in Books
• Published on: 2000-12-28
• Original language: English
• Binding: Paperback
• 350 pages

From Amazon.co.uk
Information might want to be free, but why should we free it? We've got enough troubles keeping track of all the petabits running around untethered already, and we risk a computer counterrevolution if we let the situation get much crazier. Information architect Richard Saul Wurman swept the field clear in 1989 with his groundbreaking book foreseeing the problems of data clutter and proposing a radical new means of organising and presenting knowledge humanistically; he has substantially revised it for the new century as Information Anxiety 2.

This volume is sparklingly clear and readable and offers insight not only to designers, educators and content developers, but also to anyone who needs to communicate effectively through dense clouds of facts. If Wurman occasionally indulges in new-agey pop psychology, his analysis is never muddy and the more hard-headed reader will forgive him soon enough. The discussion alternates between describing the deeply stressful task of absorbing poorly organised data and exploring solutions that require a bit of rethinking but reward such an investment with improved understanding and, maybe, a state change from information to wisdom. We could do worse, and if we don't pay attention to Wurman and his colleagues, we almost certainly will. --Rob Lightner

From Publishers Weekly
Wurman identifies a special ailment of this age of communicationsso-called "information anxiety," caused, in his view, by an overwhelming flood of data, much of it from computers and much of it unintelligible. The author, a graphic artist and architect, argues that "learning is remembering what you are interested in," and proposes to help the anxious individual to select personally relevant information from the body of raw data or "non-information." He also demonstrates how to "access" resources and take advantage of experiences, suggesting specific information-processing skills and media habits. His breezy, colloquial style using short, headlined paragraphs is sprinkled with graphics and notes, imaginative quotes and anecdotes. This stimulating book is worth reading in or out of sequence if only for Wurman's views on education and the need to "transform information into structured knowledge." Author tour.
Copyright 1988 Reed Business Information, Inc.

Ingram
Information Anxiety offers a cure for the uneasiness most people feel daily as they're overwhelmed with facts and data pretending to be useful information. With simple, creative guidance, this book teaches readers how to learn what they want to learn from the media and other communication sources.

Customer Reviews

A Quick-and-Dirty Mishmash of Platitudes
I am taking the unusual step of rating this book "1 star" to express my extremely high level of dissatisfaction at its quality and usefullness. There is no question that Richard Saul Wurman is a highly gifted individual, and his ACCESS books are fabulous. But this poorly-edited, disorganized book fails to capture or convey any of the insights that went into that or other successful Wurman projects.

My guess is that this project was conceived as a quickie update to the original Information Anxiety to take advantage of Internet mania, and as such much of the work was delegated to others, but without sufficient review and editing. (There are too many editing mistakes to list here, but suffice it to say that probably few books have a misspelling in the Table Of Contents as this one does -- "Informatgion" instead of "Information".)

RSW tells us that it's important to always start off with what the question is. Problem is, he doesn't follow his own advice in that book. He careens uncontrollably from gushy predictions about the future, to cataclysmic warnings of information deluge, to superficial suggestions on software and web design, to facile pop management advice, The only thread connecting all these disjointed pieces is that he strictly limits himself to talking about how important something or other is, without ever giving specific advice about how to approach it.

I am personally interested in the field of localization and globalization. So naturally I was curious as to what insight RSW brought to this area. What I found was a single, lonely page on the topic, with a few lines of simplistic patter, and a strange, unexplained diagram of various fountain pens with country names associated with each.

I am also interested in the combination of text and graphics to present information and in fact bought this book thinking it might have some insights in that regards. So I was quite happy to see in the Table of Contents a section Design in the Digital Age, summarized as "In this Digital Age we need to focus on the connections among all design elements: medium, words, pictures, and sound." Alas, true to form, all the section in question does is repeat that we need to focus on this, with no clue as how we might actually do that, nor a single example in sight. To get an idea of the poor editing quality of this book, consider the following paragraph from this section:

"Where words meet pictures meet sound creates understanding. Are you a value-based organization? A service-based organization? A quality-based organization? Are you all three? We test communication by conveying a message and having the recipient understand it, be interested in it, and remember it. Any other measure is unimportant and invalid." Does anyone else wonder how the stuff about organizations fits in here? It's just random cut-and-paste content that accidentally found its way here, never to receive the benefit of the editor's pen. Signs of rampant cut-and-pasting abound throughout the book.

Although not really the fault of the author(s), the book is also seriously dated, having come out while there was still some degree of dot-com mania going on (although the peak was passed). So you can read this book on sort of an archaeological level, to recall all the bizarre things people were saying back in those heady days. Internet refrigerators, anyone?

I probably don't need to summarize; let me simply say you are best off spending your time and money on virtually any book on this topic besides this one.

One for the reference shelf
Found it difficult to put this down. Parts of the book are a bit slow and somewhat off topic, but most is spot on and Wurman offers some wonderful insight and obsevations that left me wondering why I had never thought of viewing things in a similar context.

For anyone designing web media/printed communications the advice and insight Wurman offers is well worth the price of admission. This is one I'll have the shelf with Tufte.

Every business owner should read this book
Ten years ago RSW said that data was the source of "Information Anxiety"; he went on to explain ways for people to put data into meaningful displays. His premise is that the display of data helps you convey a message. Take a look at the millions of advertisements that still don't understand his simple suggestions.

I cringe when I see the updates or designs people do to magazines or newspapers that put more pictures, less data and even less "information." Doesn't anybody read books like IA2 to understand what the brain does and how it sorts data to come to choices? In the beginning Wired followed his rules and they blew away the competition, then they got smart and followed the formula of the oldline magazines, then nearly bankrupt they got sold. RSW set up the guidelines for magazines of the future.

This is a great book and if a business owner really wanted their advertising and their collateral material to produce results they would use the tools in the book to check and see if they have broken the rules of cutting through the noise.

Buy this book, follow the rules, win more business.