Product Description

This book helps elected and appointed government officials and citizens assess and establish standards for the efficient and effective delivery of quality services. Actual benchmarks are provided for numerous services such as libraries, parks and recreation, public works, emergency medical services, courts, animal control, risk management and public transport.

Product Details

• Amazon Sales Rank: #975453 in Books
• Published on: 2001-02-21
• Released on: 2001-02-21
• Original language: English
• Dimensions: 2.31 pounds
• Binding: Hardcover
• 512 pages

Review
"For officials who would like to benchmark their government's performance to external norms and standards, but who lack the resources to do it, I believe this book will prove itself as a valuable resource, both for the large amount of actual performance data included and for the quality of analysis of the indicators themselves... Many helpful reference tools are provided." GOVERNMENT FINANCE REVIEW "The book is a tremendous contribution to the public management profession. David N. Ammons has included all of the salient service benchmarks that will finally give academicians and practitioners alike a reference document for assessing municipal functional performances. I hope that the information will be updated often." -- Sylvester Murray