Product Description

Told in the parable style of The One Minute Manager, RAVING FANS uses a brilliantly simple and charming story to teach listeners how to define vision, learn what a customer really wants, institute effective systems, and make Raving Fan Service a constant feature--not just another program of the month.

America is in the midst of a service crisis that has left a wake of disillusioned customers from coast to coast. RAVING FANS includes startling tips and innovative techniques that can help anyone create a revolution in any workplace--and turn their customers into raving, spending fans.

Product Details

• Amazon Sales Rank: #85079 in Books
• Published on: 2004-01-13
• Released on: 2004-01-13
• Formats: Abridged, Audiobook
• Original language: English
• Dimensions: 5.90" h x .51" w x 5.06" l, .25 pounds
• Binding: Audio CD

From AudioFile
The story of a golfer and his male fairy godmother who guides him through encounters with outstanding service in a variety of business settings is an eloquent parable about customer service. The three-part formula: First, decide on a vision-a level of service that perfectly reflects what you want to give customers. Second, discover the specific needs and expectations of your customers and weave them into your vision of how to serve them. Third, deliver your vision a step at a time, being absolutely consistent before stepping up the service to the next level. Everyone serious about customer relationships should hear this. T.W. © AudioFile 2004, Portland, Maine-- Copyright © AudioFile, Portland, Maine

-- Jim Pattison President, The Jim Pattison Group
"A great commonsense approach to customer service"

-- Lynn Posluns President, Fairweather
"Our strategic customer service plan is based on Raving Fans. It has helped focus our energy on this critical area. A must read!"