Product Description

The Pfeiffer Book of Successful Managing Conflict Tools is organized into three sections: Presentations and Discussions (articles); Experiential Learning Activities; and Inventories, Questionnaires, and Surveys. These selections represent the all-time best the Pfeiffer Annuals and Handbooks have to offer on the topic. The Pfeiffer Book of Successful Managing Conflict Tools

• Provides articles that offer timeless advice for dealing and classifying organizational conflict
• Contains complete, ready-made training exercises designed to meet a variety of needs for different audiences
• Offers inventories that include questionnaires and instruments that help participants recognize the destructive effects of hidden agendas and how to deal with them and surveys that encourage honest talk about controversial issues in the organization

Product Details

• Amazon Sales Rank: #573966 in Books
• Published on: 2007-10-10
• Original language: English
• Dimensions: 9.04" h x 1.19" w x 6.00" l, 1.15 pounds
• Binding: Paperback
• 448 pages

From the Back Cover

The Pfeiffer Book of Successful Conflict Management Tools

This extraordinary resource includes the most successful conflict management tools selected from three decades of the Pfeiffer Annuals and Handbooks. Since 1972, trainers and consultants have found these volumes to contain a treasure chest of resources for a wide range of training and organization-development needs.

The Pfeiffer Book of Successful Conflict Management Tools is organized into three sections: Presentations and Discussions (articles); Experiential Learning Activities; and Inventories, Questionnaires, and Surveys. These selections represent the all-time best the Pfeiffer Annuals and Handbooks have to offer on the topic. The Pfeiffer Book of Successful Conflict Management Tools:

• Provides articles that offer timeless advice for dealing with and classifyingorganizational conflict

• Contains complete, ready-made training exercises designed to meet a variety ofneeds for different audiences

• Offers inventories that include questionnaires and instruments that help participants recognize the destructive effects of hidden agendas and how to deal with them andsurveys that encourage honest talk about controversial issues in the organization

The materials covered are selected not only for quality but with an eye toward serving a broad range of objectives and training situations. This resource is written to help develop the conflict management skills of people throughout the organization whether the relationship is manager-to-subordinate or peer-to-peer. The activities and instruments can be customized for all levels of the organization hierarchy.

The Pfeiffer Book of Successful Conflict Management Tools offers the resources you need to help build better organizations for working people everywhere.

About the Author

Jack Gordon is a former chief editor of Training Magazine and an award-winning writer. He is the editor of numerous books, including The Pfeiffer Book of Successful Communication Skill-Building Tools and The Pfeiffer Book of Successful Leadership Development Tools.