Shopping Cart

Product Details

Managing Business Support Services is an essential guide for any organization contemplating 'outsourcing' its peripheral services. It provides authoritative strategies for successfully outsourcing IT, customer services, finance, HR, logistics and other business functions; and the latest management 'best practice' set in an international context; advice on contracting suppliers, managing the process and ensuring good governance. The guide also includes recent cases studies from Britannic Assurance, CESPA, Corus, Dara, Hydro One, GM Europe, Mercedes-Benz, Ontario Power, Prudential and Sprint.

'This book makes a useful adjunct to the continuing debate...The book falls into four parts. There is a brief review of the strategic options available to companies, and then two rather more illuminating sections discussing good practice and (not necessarily the same thing) success in outsourcing. This all depends, they argue, on balance - between customer needs and market dynamics, and between sensitivity and ingenuity in application. This is all rounded off with eleven case studies of companies...a good flavour of what outsourcing can deliver.'

Capgemini, one of the world's foremost providers of Consulting, Technology and Outsourcing services, has a unique way of working with its clients, which it calls the Collaborative Business Experience. Through commitment to mutual success and the achievement of tangible value, the company helps businesses implement growth strategies, leverage technology, and thrive through the power of collaboration. Capgemini employs approximately 60,000 people and reported 2003 global revenues of 5.754 billion euros.

Jonathan Reuvid was formerly an economist, an investment banker and an international corporate development consultant. He has edited and co-authored many titles for Kogan Page, including "The Corporate Guide to Expatriate Employment" and "Managing Business Risk".